Shipping policy
Shipping Policy
Shipping Information
Thank you for shopping with OhMyGod!.
This Shipping Policy explains how shipping, delivery estimates, tracking, customs, and shipping issues are handled for orders placed through our store.
For shipping support, contact us at:
Please include your order number and the email address used at checkout.
Shipping Destinations
OhMyGod! ships to available destinations shown at checkout.
Shipping options, rates, and delivery estimates may vary depending on your shipping address, product availability, fulfilment location, carrier service, and local delivery conditions.
If your address is not available at checkout, we are currently unable to ship to that location.
Processing Time
Orders are processed as quickly as possible after purchase.
Processing times may vary during high-volume periods, supplier delays, public holidays, carrier disruptions, or other circumstances outside our control.
Once your order has been processed and dispatched, you will receive shipping and tracking information where available.
If there is a significant delay before your order is dispatched, we will contact you using the email address provided at checkout.
USA Delivery Estimate
Estimated USA delivery is usually:
9–12 calendar days after dispatch.
This is an estimated delivery window and is not a guaranteed delivery date.
Delivery may take longer due to carrier delays, customs processing, incorrect shipping information, failed delivery attempts, public holidays, weather events, peak periods, or other events outside our control.
International Delivery Estimate
International delivery times vary depending on the destination country, carrier service, customs processing, and local delivery conditions.
Estimated international delivery is usually:
8–21 calendar days after dispatch.
Some international orders may arrive sooner or later depending on the destination and any customs or carrier delays.
Delivery estimates are not guaranteed unless a guaranteed delivery service is clearly stated at checkout.
Shipping Options
Current shipping options may include:
Standard Shipping: $10 USD
Priority / Insured Shipping: $15 USD
Shipping options and prices may vary depending on your location and will be shown at checkout before payment is completed.
Priority / Insured Shipping may include upgraded handling, tracking, or shipping protection depending on availability.
Priority / Insured Shipping does not guarantee same-day dispatch, overnight delivery, or a specific delivery date unless this is clearly stated at checkout.
Tracking
Where tracking is available, tracking details will be sent to the email address used at checkout.
Please allow time for tracking information to update after dispatch. Tracking updates may not appear immediately after you receive your tracking number.
If your tracking has not updated for several days, contact us at:
Incorrect Shipping Information
Customers are responsible for entering accurate shipping information at checkout.
Please check your shipping address carefully before placing your order.
If you notice an address error after ordering, contact us immediately at:
We cannot guarantee that address changes can be made after an order has been processed, packed, or dispatched.
OhMyGod! is not responsible for orders delayed, lost, returned, or delivered incorrectly because of incorrect or incomplete shipping details provided by the customer.
Failed Delivery Attempts
If a carrier cannot deliver your order because of an incorrect address, failed delivery attempt, refusal of delivery, or failure to collect the package, the package may be returned, delayed, or lost.
Additional shipping fees may apply if an order needs to be resent.
Lost, Delayed, or Returned Packages
If your order appears delayed, lost, or returned to sender, contact us at:
Please include your order number and tracking details if available.
We will review the situation and help where possible.
Depending on the circumstances, we may offer support such as a replacement, refund, store credit, or assistance with the carrier or fulfilment provider.
Damaged, Incorrect, or Missing Items
Please inspect your order when it arrives.
If your order arrives damaged, incorrect, or missing an item, contact us within 7 days of delivery at:
Please include:
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Your order number
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The email address used at checkout
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A short explanation of the issue
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Clear photos of the product, packaging, and shipping label where relevant
We will review the issue and arrange a replacement, refund, or store credit where appropriate.
Customs, Duties, Taxes, and Import Fees
International orders may be subject to customs duties, taxes, import fees, brokerage fees, or local charges depending on the destination country.
These charges, if applicable, are the responsibility of the customer unless otherwise stated at checkout.
OhMyGod! is not responsible for delays caused by customs processing, import checks, unpaid duties or taxes, or local import requirements.
Customers are responsible for ensuring that the product can be imported into their country before placing an order.
Order Cancellations
Orders may only be cancelled before they have been processed, packed, or dispatched.
Once an order has been processed or dispatched, we may not be able to cancel it.
If you need help with an order, contact us as soon as possible at:
Contact Us
For shipping questions, tracking help, address issues, or delivery concerns, contact:
Please include your order number so we can help you faster.