Refund policy
Refund Policy
OhMyGod! 90-Day Money-Back Guarantee
At OhMyGod!, we want customers to feel confident trying Clear Protein Collagen.
If you are not satisfied with your first order, you may contact us within 90 days of delivery to request support under our 90-day money-back guarantee.
To start a request, email us at:
Please include your order number and the email address used at checkout.
Eligibility
Our 90-day money-back guarantee applies to first-time purchases of OhMyGod! Clear Protein Collagen.
To be eligible, you must contact us within 90 days of the delivery date.
The guarantee is limited to one claim per customer, household, or shipping address, unless otherwise required by applicable law.
Bulk purchases, repeat purchases, reseller orders, suspected misuse, fraudulent claims, or abuse of the guarantee may not be eligible.
Consumable Product Returns
Clear Protein Collagen is a consumable wellness product.
For health, safety, and quality reasons, opened products cannot be returned for resale. However, first-time customers may still be eligible for support under our 90-day money-back guarantee.
Unopened products may be eligible for return within 90 days of delivery, provided they are unused, sealed, and in their original packaging.
Please contact us before sending anything back. Returns sent without prior contact may not be accepted.
Refund Amount
If your guarantee request is approved, we will refund the purchase price paid for the eligible product.
Original shipping costs are non-refundable unless the order was damaged, incorrect, missing, or there was an error with your shipment.
Refunds are issued back to the original payment method where possible.
Please allow time for your bank, card issuer, or payment provider to process and post the refund after it has been issued.
Damaged, Incorrect, or Missing Items
Please inspect your order when it arrives.
If your order arrives damaged, incorrect, or missing an item, contact us within 7 days of delivery at:
Please include:
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Your order number
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The email address used at checkout
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A short explanation of the issue
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Clear photos of the product, packaging, and shipping label where relevant
If your claim is approved, we may arrange a replacement, refund, or store credit depending on the situation.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, incorrect, missing, or there was an error with the order.
If we ask you to return an item, we recommend using a tracked shipping service. We are not responsible for returned items that are lost in transit without tracking.
Order Cancellations
Orders may only be cancelled before they have been processed, packed, or dispatched.
Once an order has been processed or dispatched, we may not be able to cancel it. You may still contact us after delivery if you need help under this policy.
Non-Returnable Items
The following items may not be eligible for return:
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Opened consumable products, except where covered by our 90-day money-back guarantee
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Products not purchased directly from OhMyGod!
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Items returned without contacting us first
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Items damaged due to misuse, improper storage, or handling after delivery
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Gift cards or promotional items, unless required by law
Consumer Rights
Nothing in this policy is intended to limit or exclude any rights you may have under applicable consumer protection laws.
If your item is faulty, damaged, not as described, or otherwise covered by consumer law, we will handle your request in accordance with applicable legal requirements.
How To Contact Us
For any refund, return, replacement, or guarantee request, contact:
Please include your order number so we can help you faster.